Purchasing terms & conditions

Terms & Conditions
These are the terms and conditions for all sales and purchases through ‘Vitamenz Ltd” via our website, internet banking, telephone or mail.  By visiting and/or using this site you agree to be bound by these terms and conditions and comply with all applicable laws and regulations.

1. Pricing

All prices are quoted in New Zealand Dollars on this Site and in any other correspondence. Vitamenz Ltd reserves the right to change any advertised price before accepting an order. All products are subject to availability and may be withdrawn at any time. If we are unable to fulfil your order, you will be given a refund for the unavailable product.

2. Payment methods

We accept Visa and MasterCard payments through our DPS payment gateway and direct bank deposits/internet banking. All orders will be dispatched upon clearance of funds. Please contact us if you would like to pay cash.

3. GST

All goods sold in NZ include Goods & Services Tax (GST).

4. Delivery

Vitamenz Ltd delivers nationwide and internationally.  We package items for safe delivery to the best of our ability.  Delivery time within New Zealand is generally 2-3 working days (rural delivery can take longer) from time order leaves our premises.  All orders in New Zealand are delivered via courier and can be traced using “track and trace”.

Please ensure you have supplied the correct delivery address as we can not be responsible for delivery to an incorrect address.  In such instances where an incorrect delivery address has been supplied, the customer shall be responsible for the cost to resend the item.

5. International Orders

If you live outside of New Zealand and would like to purchase any products from our website please contact Vitamenz Ltd by email at info@fertilityhealth.co.nz for information on delivery times and process.

6. Returns and Refunds

If you do happen to receive a damaged product, product with a broken seal or cap,  or a product that does not match your order, notification must be sent immediately by email to info@fertilityhealth.co.nz.

The following information must be provided:

• Name and Address
• Contact daytime phone number
• Email Address
• Original Order Number
• The reason for the return

You will be contacted within 24 hours with instructions on how to return the product.

We will credit your original method of payment once we are satisfied that all criteria for a refund have been met. Please note there is no refund on shipping costs

7. General Terms

By continuing to browse and use Vitamenz Ltd website you are agreeing to comply with and be bound by all terms and conditions of use, which together with our privacy policy and delivery information govern our relationship with you in relation to this website.The use of this website is subject to the following terms of use:

• The content of Vitamenz Ltd website is for our customer use only, and cannot be copied by any third party and is subject to change without notice.
• Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
• This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
• You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
• All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
• Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
• From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information).
• Your use of this website and any dispute arising out of such use of the website is subject to the laws of New Zealand.

8. Privacy Policy

Your privacy is important to us. Please read our Privacy Policy for more detailed information of the personal Information we collect from you.

9. Cookies

Cookies allow our website to remember you. If we didn’t use cookies you would have to enter your details each time you visited. If you really prefer not to use cookies you can set your browser preferences to not accept cookies. Most websites however, including Vitamenz Ltd require cookies to process your order.

10. Security

Our website is a secure shopping environment.  Website transactions use “DPS” for secure credit card processing.

Privacy Policy

Your privacy is important to us. We will not collect any information about you unless you specifically and knowingly supply it. Any information we collect from you is used for the sole purpose of processing orders and payment transactions within Vitamenz Ltd.

Any personal information supplied to Vitamenz Ltd is for our use only and will be held in the strictest confidence. It will not be shared with other parties unless it is necessary for processing of your order, or as legally required to do so.

We may from time to time email you to inform you of any offers or promotions that we may have at the time. If you no longer wish to receive information please inform us via email and we will remove you from our mailing list.

To streamline your shopping experience and further assist us in developing the website for your convenience, Vitamenz Ltd may set cookies on your computer. Cookies do not record personal information about you, only your computer.

We try to provide links to high-quality, reputable sites, however they are not under our direct control. Therefore when you visit one of these sites we cannot accept responsibility for any issues arising in connection with either their use of your data, site content or the services they provide.

Note: the privacy practices set forth in this privacy policy are for this web site only. If you click on links to other web sites, please review the privacy policies posted at those sites.

Vitamenz Ltd complies with the Privacy Act 1993.

Shipping Policy

Fertility Health is totally committed towards getting your order to you in the quickest possible time!

Fertility Health delivers nationwide and internationally.

Rates:

• $6.95 for within New Zealand
• $20 worldwide

We package items for safe delivery to the best of our ability.  Delivery time within New Zealand is generally 2-3 working days (rural delivery can take longer) from time order leaves our premises.  All orders in New Zealand are delivered via courier and can be tracked. Please contact us if you are looking for an update on the location of your product.  Please note that we can only deliver to a physical address (no PO Boxes).

Fertility Health uses a standard shipping rate within New Zealand as specified in the product description.

For information on shipping, delivery and rates please contact Fertility Health on 0800 VITA ME (0800 848 263) or by emailing info@fertilityhealth.co.nz

All prices are in New Zealand Dollars and include GST.

Cancellation Policy

If for any reason you wish to cancel your order you will need to contact Vitamenz Ltd immediately either by phone 0800 VITA ME (0800 848 263) or by emailing: info@fertilityhealth.co.nz . We will do our best to meet your request, however, all orders are normally shipped within 24 hours and we cannot usually stop a delivery after this time. Once product has been shipped we cannot cancel an order.

If you have cancelled an order and payment has already been processed. We will credit your original method of payment once we are satisfied that all criteria for a refund have been met.

Refund/return Policy

Vitamenz Ltd wants you to be happy with your purchasing experience so will help out in any way possible with Refunds and Returns!

If you do happen to receive a damaged product, product with a broken seal or cap, or a product that does not match your order, notification must be sent immediately by email to info@fertilityhealth.co.nz.

The following information must be provided:

• Name and Address
• Contact daytime phone number
• Email Address
• Original Order Number
• The reason for the return

You will be contacted within 24 hours with instructions on how to return the product.

We will credit your original method of payment once we are satisfied that all criteria for a refund have been met.

Please note there is no refund on shipping costs.